Remote PC repair or Remote Computer Repair is a method for troubleshooting software related problems via remote connections to the computer concerned. We use software that allows us to access the desktop via the Internet. With the user’s permission, we then take control of the user’s mouse and keyboard, transfer various diagnostic and repair applications to the user’s desktop, run scans, install antivirus programs, etc. We can even reboot and reconnect remotely to continue work without the user needing to assist based on the problem we are trying to sort out.

Common repairs available with online computer support providers are computer virus and spyware removal, computer optimization, registry repair, device driver issues, Web related issues, and Windows security updates.

Generally, only software can be “repaired” remotely. A computer with a broken hardware component such as a motherboard or hard disk can in some cases be diagnosed, but must be repaired in person.

We normally use TeamViewer to help you. Download and run the client from the links below, send us your ID, password and the work needed and we’ll do the rest. No installation required. No modifications to company firewall is normally needed for us to connect. In case of difficulties we’ll direct you to alternative software.

Windows : download the RemoteSupport client

Apple Mac : download the RemoteSupport client module

Contact us for direct links to Linux 32/64-bit versions (RedHat, Fedora, Mandriva, Debian and Ubuntu) and/or mobile iPhone / Android and iPad support. Alternatively via SSH on these platforms.